By Mavis Duke Hinton
Have you ever had one of those days where things did not go according
to plan , or it just went downhill after you managed to crawl out of bed? The dog
wouldn’t even wag his tail as you walked by–but bared his teeth and snarled? People
didn’t smile at you, even if you smiled at them first? Or, you tried to handle some
business by phone, but could not get through? I recently got the recorded message,
“All our representatives are currently helping other customers. Please remain on
the line and the first available representative will take your call. You have a wait
time of 45 minutes. Thank you.”
If the last item sounds crazy, I did not make it up—I was handling something
for my mother (you guessed it–with a government agency), and my wait
time was actually 45 minutes. I put the call on speaker and simply worked
on the computer until “my turn.” Of course, once I got a live person,
I was transferred a few times and had to explain myself each time,
but I finally accomplished what I needed to do.
Check back on Tuesday, March 10th for the 2nd Part of Mavis’ post.